RETURNS AND REFUNDS
We want you to be completely satisfied with your purchase from Brand My Case. If for any reason you are not satisfied with your item, we offer a comprehensive return and refund policy to ensure a hassle-free experience. Please read the following guidelines carefully:
- Eligibility for Returns:
- We accept returns for items that are unused, undamaged, and in their original packaging.
- Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.
- Initiating a Return:
- To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach us via email at email@example.com or through our customer service hotline on the homepage.
- Please provide your order number, a description of the item you wish to return, and the reason for the return.
- Return Process:
- After contacting our customer support team and receiving approval for the return, you will be provided with a return authorization code and instructions on how to proceed.
- Please securely package the item and include all original accessories, manuals, and tags.
- Ship the item back to us using a trackable shipping service of your choice. The return shipping costs will be the responsibility of the customer unless the return is due to an error on our part or a defective item.
- Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria mentioned in Section 1.
- Refund Process:
- Upon successful inspection of the returned item, we will process your refund. Please allow up to two (2) business days from the receipt of your return for us to complete this process.
- Refunds will be issued through the original method of payment used during the purchase.
- Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement.
- We will notify you by email once your return has been processed and the refund has been issued.
- Refunds for Duplicate Payments:
- In the event of a duplicate payment made by the customer, a refund will be processed via the same source (original method of payment) within seven (7) working days after intimation by the customer.
- Please contact our customer support team immediately if you notice a duplicate payment, providing relevant details and proof of the duplicate transaction.
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
- Non-Refundable Items:
- The following items are non-refundable:
- Gift cards or vouchers
- Items marked as final sale or clearance
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order. We will guide you through the return process and arrange for a replacement or refund.
If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Note: This Return & Refund Policy is effective as of May 26, 2023. We reserve the right to modify or update this policy at any time without prior notice. Any changes will be reflected on this page.