RETURN AND REFUND POLICY
Last updated May 16, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Brand My Case, El Cajon, United States.
- Service refers to the Website.
- Website refers to Brand My Case, accessible from https://brandmycase.com.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or a wrong product, drop us an email at: firstname.lastname@example.org.
You will be informed about the next steps accordingly.
Note: Make sure to check whether the seal is intact or not because if not then the product won't be eligible for the exchange. Please pack the product in the same condition as you have received it.
Kindly make a product-unboxing video while opening the package for the first time.
What are the cases in which I can return an item?
You can return an item for the following reasons:
- Received a wrong product/ wrong shade
- Received a wrong size/ quantity
- Received a damaged product
Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:
- If a request is initiated after 14 days of purchase of an order
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Serial Number has been defaced.
- Product has been opened or used.
- Product is damaged, broken or destroyed.
- Return or replacement request for any free or complimentary products.
- Any other reasons which are not covered under the cases in the previous section. For example, "I placed an order for the wrong product", "I don't like the product", "Product is no longer required", "I want to exchange the delivered product for a different one", etc.
How long will it take for the return process to complete?
We will make sure that the return is smooth and fast. As we receive your request for an exchange within 14 days of the product purchase, we will ship the exchanged product which will reach you within 4-5 business days.
Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money is in safe hands.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number and the address at which to send the return. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the provided address in the following format:
Brand My Case
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days post intimation by the customer.
If you have any questions concerning our return policy, please contact us at: